This policy explains how Lyte Digital Sdn. Bhd. delivers LUTs, presets and other asset files. All products we sell are delivered electronically — there is no physical shipment, courier or tracking number involved. It should be read together with our Terms & Conditions.
Because our products are digital, "delivery" means issuing a download link to the email address you provide at checkout, not dispatching a physical parcel. This policy sets expectations for how and when that happens.
Assets are delivered by email as a download link to the delivery email address entered at checkout. We do not deliver files by courier or in person unless separately agreed in writing for a specific order.
Most packs are delivered within minutes of payment being confirmed. Orders placed outside business hours may take up to one business day. Custom grading work follows the timeline agreed at the quotation stage. Where a delay beyond this is expected, we will notify you by email.
Download links are issued only after payment has been received and verified in our account. We do not deliver files on the promise of a pending or unconfirmed payment.
You are responsible for entering a correct and accessible delivery email address at checkout. If a download link is sent to an email address you provided incorrectly, we will re-send it once to a corrected address at no charge upon verification of your order.
If you have not received a download link within the timeframe stated in Clause 3, first check your spam or junk folder, then contact us at lytedigital@outlook.com with your order reference. We will confirm delivery status and re-send or investigate as needed.
Each product listing states the software and, where relevant, minimum version required to use the asset (for example, Premiere Pro, DaVinci Resolve, Lightroom or After Effects). It is the Client's responsibility to confirm they have access to compatible software before purchase.
Custom-built grades or packs are delivered as a preview or sample for review and approval before final files are issued. Delivery timelines for custom work are agreed individually at the quotation stage and stated in writing before work begins.
For delivery enquiries or undelivered file reports, contact lytedigital@outlook.com or call +6017-618 5021, quoting your order reference. our contact address is A-10-02, Menara The Met, No. 20, Jalan Dutamas 2, 50480 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.